Staff Services
Computing
Computing services are provided to help Student Life staff with their daily needs for desktop, laptop and other devices. This service includes client consulting to aid users in making the right decision on how technology may or may not apply to their particular situation. The service categories for this group include the following:
- Desktop / laptop hardware lifecycle management - include procurement, configuration, and upgrades.
- Desktop software management - License management and installation of products such as Microsoft Office, Adobe CS5, etc.
- Printer services - Desktop printers, scanners, etc.
Application
Application services are focused on filling client requirements through custom development and/or configuration of software.
- Web Site Development
- Mobile Development
- 3rd party / purchased application support
- Application integration
- Analytical / statistical reporting
Hosting
Hosting services provide secure, stable environments for the services we deliver and support.
- Application Hosting (for commercial and open source applications)
- Web Hosting (for custom developed websites)
- Physical & Virtual Server Hosting
- Database Hosting and Administration
- IT Infrastructure Engineering & Operations
- Data Center Facilities Management
- Backup & Recovery Service
- File Shares
Collaboration
Collaboration services help our user to communicate and share information.
- File Shares
- Sharepoint Services
- Instant Messaging / Video Conferencing
- Phones (Business cell phones - 2 providers (Sprint and Verizon), links to the policy document)
Multimedia
Multimedia is becoming more integrated with techology services. As this continues to evolve, our services will adjust appropriately to meet the demands of our clients.
- Digital Signage Hardware/Software support
- Web content design
- Online Media Production - Videos, images, tutorials
Connectivity/Security
We are focused on making sure the services we deliver are secure.
- Account & Access Management
- Wired and Wireless Networking for Student Life facilities and residence halls
- Security management including firewall, network access control, and intrusion detection
- Security assessments including PCI, vulnerability testing, penetration testing