Office of Student Life

Success Factors

Our success factors provide the basis for how we measure our organization.

  • Common standardized IT architecture
  • Mutually agreed upon goals, measures and metrics with Key Users
  • All customer problems and requests are logged and tracked through a single / integrated system
  • Pre-defined service levels, policy and procedures and escalation procedures.
  • Chargeback mechanism should not discourage the use of the service.
  • Customer feedback drives process improvement
  • Promote team work and collaboration
  • Hiring, developing, and retaining highly skilled employees, both technical and customer service oriented