Success Factors

Our success factors provide the basis for how we measure our organization.

• Common standardized IT architecture
• Mutually agreed upon goals, measures and metrics with Key Users
• All customer problems and requests are logged and tracked through a single / integrated system
• Pre-defined service levels, policy and procedures and escalation procedures.
• Chargeback mechanism should not discourage the use of the service.
• Customer feedback drives process improvement
• Promote team work and collaboration
• Hiring, developing, and retaining highly skilled employees, both technical and customer service oriented