Our principles define how we provide technology services to our clients.
- One face, one voice to the users through the Support Center
- Policies and procedures designed to drive the appropriate behavior
- Focus on preventive measures to ensure continuous operations
- Treat people as the source of our strength; with respect, fairness, dignity, honesty, trust and valuing diversity.
- Have a can do attitude that is positive, supportive and cooperative.
- Focus on proactive measures to reduce the users need to call
- Deliver as promised
- Develop a tightly integrated organization with other support organizations providing reliable technology in support of Student Life’s business requirements.
- Adhere to standards based architecture
- Provide the highest level of service for the least cost