Guiding Principles

Our principles define how we provide technology services to our clients.

• One face, one voice to the users through the Support Center
• Policies and procedures designed to drive the appropriate behavior
• Focus on preventive measures to ensure continuous operations
• Treat people as the source of our strength; with respect, fairness, dignity, honesty, trust and valuing diversity.
• Have a can do attitude that is positive, supportive and cooperative.
• Focus on proactive measures to reduce the users need to call
• Deliver as promised
• Develop a tightly integrated organization with other support organizations providing reliable technology in support of Student Life’s business requirements.
• Adhere to standards based architecture
• Provide the highest level of service for the least cost